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The IUP Journal of Managerial Economics

May '11
Focus

The current issue consists of five papers. The first paper, “The Economics of Cloud Computing”, is on the topic of cloud computing. In principle, it discusses the net benefits of the new trend in the Information and Communication

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The Economics of Cloud Computing
Corporate Diversification of British and German Non-Financial Firms
Technical Efficiency of Sugar Factories in West Godavari District, Andhra Pradesh: A Case Study
Paradox of Plenty, with Special Reference to Inelastic Demand for Apples
Banking Services and Customer Satisfaction: A Study on Banks in Belgaum District, Karnataka
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The Economics of Cloud Computing

-- Federico Etro

The paper examines the economic impact of the diffusion of a new technology as cloud computing. This will allow firms to rent computing power and storage from service providers and to pay on demand, with a profound impact on the cost structure of all the industries, turning some of the fixed costs into marginal costs of production. Such a change will have a substantial impact on the incentives to create new business, and through this, on investments and macroeconomic growth, job creation in all industries and job reallocation in the Information and Communications Technology (ICT) sector, and public finance accounts, through the direct impact on the public sector spending and the indirect one on the tax revenues. The paper investigates the consequences of the diffusion of cloud computing on market structures and competition, and tries to disentangle the above-mentioned aspects with a particular focus on a simulation run for the European economy.

Corporate Diversification of British and German Non-Financial Firms

-- Maurizio La Rocca and Raffaele Staglianò

Empirical studies are yet to answer the basic question regarding why firms diversify and what affects this choice. The present study attempts to answer this question using data from British and German firms. The results show different effects of ownership concentration and financial variables on the decision to diversify. It is also observed that in the UK, diversification reduces firm performance, while in Germany, diversification improves firm performance.

Technical Efficiency of Sugar Factories in West Godavari District, Andhra Pradesh: A Case Study

-- Pesala Busenna and Ramesh Vadlamudi

This paper analyzes the technical efficiency of four sugar factories in West Godavari District over the period 1985-86 to 2005-06. High efficiency is very important for the survival of a factory. Technical efficiency of a sugar factory depends upon its capacity to extract maximum sugar from the sugarcane. It is determined by several factors, such as reduced mill extraction, reduced boiling house extraction, reduced overall extraction, and sugar loss. The paper reveals that out of the four sugar factories, Andhra Sugars-I at Tanuku maintained minimum sugar loss level and extracted maximum sugar from cane throughout the study period. Thus, the study concludes that this factory was better than the other sugar factories in terms of technical efficiency during the study period.

Paradox of Plenty, with Special Reference to Inelastic Demand for Apples

-- Monika Jain

Paradox of plenty in agriculture implies that a bumper crop reaped by the farmers brings a smaller total income to them. The fall in the income or revenue of the farmer as a result of the bumper crop is due to the fact that with greater supply the prices of the crop decline drastically and in the context of inelastic demand for them, bring about fall in the income of the farmers. Thus, bumper crop, instead of raising their incomes, reduces them. The reason for this lies in the elasticity of demand for food stuff. The demand for food stuff is fairly inelastic. An increase in their supply tends to lower their price. The lower price does not increase the demand for it as per the law of demand or a normal price-demand relationship. Thus large harvest tends to bring low revenue to the farmers.

Banking Services and Customer Satisfaction: A Study on Banks in Belgaum District, Karnataka

-- A S Shiralshetti and J K Bagewadi

In banking, quality of customer service plays a crucial role in the context of sustained business growth. The relationship between a bank and its customers must be a permanent and enduring one, which needs to be maintained with good quality of services. In the present paper, an attempt has been made to ascertain the level of satisfaction of customers as regards banking services in Belgaum District in Karnataka. It highlights the banks' marketing strategies. The satisfaction level of the customers has been measured and the varieties of new services which influence the satisfaction level of the customers have been analyzed. The level of customer service and satisfaction has been determined with the varieties of services provided by the banks in Belgaum District.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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